Reference

Open your legal terms clearly

city4d sets out the legal terms that apply when you create an account, access the lobby, use DANA, OVO, GoPay, or QRIS, and contact us about your data.

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Explore The Lobby Read FAQ

Explore the legal notice first

city4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account terms start with clear identity, access, and record rules. We ask you to use your own details during account creation, keep your login private, and follow the terms shown before you enter the lobby. We record account actions such as registration time, device session,

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wallet activity, and support requests so we can handle disputes, payment checks, and security questions. DANA, OVO, GoPay, and QRIS appear as payment context because legal records may include transaction references from those rails. We do not say access is available everywhere; it depends on local
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law and is available only where local law permits. If a rule changes, we place the updated text on this legal page and may ask you to accept it before continuing.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Check legal help channels

Legal questions need a clear path, not a sales reply. Use the same account email or phone number you registered with so we can match your…

ACCOUNT RECORDS

Browse how we handle rights

Your legal rights are tied to records we can verify. We keep account, cookie, device, and wallet data only for purposes connected to access, security, dispute handling, and legal duties.

Data collection

We collect account details you enter, login activity, device signals, wallet references, and support messages. These records help us confirm ownership, respond to disputes, and keep your account history readable.

Cookie use

Cookies help remember your session, language choice, and security checks on mobile browser and web view. If you clear cookies, we may ask you to log in again and confirm access.

Account security

We treat password resets, phone changes, and wallet updates as legal-risk events. Support may pause the change until you confirm account details through live chat or the registered email.

Retention period

We keep records for as long as needed for account service, dispute handling, payment checks, and legal duties. Some wallet references may remain after closure because payment rails require traceable records.

Change requests

You can ask us to correct your name spelling, phone number, or email if the request comes from the current account contact. We may request a recent login or wallet reference.

Access review

If access is restricted, ask support which legal or security rule applies. We will explain the account step involved, such as failed ownership checks, location limits, or unresolved wallet review.

Start with common legal questions

These answers explain the legal points you are most likely to need before or after opening an account. They cover account identity, data access, cookies, wallet records, and contact routes. If your case involves a payment receipt or account change, include the exact reference so we can review it faster.

The account terms cover your identity details, login use, wallet records, security checks, and lobby access. Access and eligibility depend on local law and are available only where local law permits.

Yes. Contact us from your registered email or live chat and ask for an account data request. We may confirm your username, phone number, recent login, or wallet reference before answering.

Cookies support session memory, security checks, and device recognition. They do not replace your account record, but they help us connect a browser session with login activity when handling access questions.

Wallet references help verify deposits, withdrawals, and payment disputes. We keep them with account records so support can match your receipt to the correct wallet action and answer legal ownership questions.

You can request a correction through live chat or email. We may ask you to confirm the current contact, recent login activity, and a wallet reference before changing the account record.

If local law does not permit access from your area, we may restrict account use or certain services. We will explain the account step affected when you contact support.

Use live chat from 09:00 to 23:00 WIB or email us from your registered address. Include your username, issue date, and any DANA, OVO, GoPay, or QRIS reference involved.

Open your legal terms clearly

Check legal help channels

Browse how we handle rights

Data collection

Cookie use

Account security

Retention period

Change requests

Access review

Start with common legal questions

01 What legal terms apply when I open a city4d account?

02 Can I ask what data you store about my account?

03 How do cookies affect my legal account record?

04 Why do you keep DANA, OVO, GoPay, or QRIS references?

05 Can I correct my registered phone number or email?

06 What happens if local law does not permit access?

07 Who should I contact for a legal dispute?

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