Reference

Open your account with clearer privacy terms

DANA, OVO, GoPay and QRIS records, account login checks and support chats are covered in this Privacy Policy so you know what we collect and why.

DANA privacy checksOVO phone matchingGoPay receipt recordsQRIS session logs

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Explore how city4d handles your data

city4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy record starts when you create an account, verify your phone number and use the wallet. We collect the details needed to run your login, payments, support requests and account safety checks, including device type, IP signals, payment reference numbers and chat messages you send

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us. We use DANA, OVO, GoPay and QRIS references only to match deposits, trace payment issues and confirm withdrawal requests tied to your account. We do not ask for more personal data than the account flow requires. Where access rules apply, eligibility depends on local law
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and the service is available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Check privacy help before you join

Privacy questions need a clear route, not a buried form. You can contact us before or after opening an account, and we will ask for the…

DATA HANDLING

Browse privacy controls inside your account

Good privacy handling is practical: you should know what is stored, how long it stays useful and who can help change it.

Account data

When you open an account, we store your username, phone number, login records and wallet references so your profile can be checked against real account activity instead of loose support claims.

Payment records

DANA, OVO, GoPay and QRIS references are kept to match deposits, investigate failed payment screens and verify withdrawal requests. We use the transaction code, time stamp and account link, not your full wallet history.

Cookie use

Cookies help keep your session active, remember language settings and spot unusual device changes. You can clear browser cookies from Chrome or Safari, then log in again to rebuild a fresh session.

Device checks

We look at device type, browser version and IP signals when your account signs in. If a new phone or desktop appears, support may ask for extra confirmation before profile changes continue.

Retention period

We keep data while your account is active and for a reasonable period after closure when payment tracing, dispute handling or law-based record duties still apply. Old support chats are limited to account-service needs.

Request changes

Ask us to correct account details, update contact data or review stored records through chat, email or the message center. We may verify your phone number before changing privacy-linked account fields.

Find answers on your privacy rights

These answers focus on the privacy questions you are likely to ask before creating an account or after a payment, login or support issue. Each reply explains the account step involved, the data we use and the route for contacting us. If your case involves local access rules, availability depends on local law and only applies where local law permits.

We collect the details needed to create and protect your account, such as username, phone number, login time, device signals and wallet references. We use them for account access, payment matching and support replies.

We keep payment references so your deposit or withdrawal can be matched to your account. The record usually includes the rail name, time, amount, transaction code and account link used for verification.

Yes. Contact live chat, email or the account message center and tell us which field needs correction. We may ask you to confirm your registered phone number before updating privacy-linked details.

Cookies help maintain your session, remember basic preferences and detect unusual device changes. If you clear cookies in Chrome or Safari, you may need to log in again and confirm your account.

Support staff handling your case can view the chat history needed to answer your request. We use it to check earlier account steps, payment references and privacy requests without asking you to repeat details.

Send the request through email or the account message center with your username and registered phone number. We will verify account ownership, then explain which records can be shared and how they will be delivered.

We stop using the account for active service, but some records may remain for payment tracing, dispute handling or law-based retention needs. You can ask support which categories still apply to your account.

Open your account with clearer privacy terms

Check privacy help before you join

Browse privacy controls inside your account

Account data

Payment records

Cookie use

Device checks

Retention period

Request changes

Find answers on your privacy rights

01 What personal data does city4d collect when I open an account?

02 Why do you keep DANA, OVO, GoPay and QRIS records?

03 Can I ask to change my account data?

04 How do cookies affect my city4d account?

05 Who can see my support chat history?

06 How do I request a copy of my account privacy records?

07 What happens to my data if I close my account?

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